For account help
Include your full name, registered email if relevant, device type, and a short explanation of what is not working.
Contact MyNORSU Social
Support, safety reports, and account help.
Use this page to route the right request to the right CommunityStack inbox: general enquiries, platform support, safety reports, LMS access issues, app access issues, privacy questions, or compliance coordination.
For official university matters such as enrollment, grades, records, admissions, fees, or administrative requests, contact the proper university office directly.
General enquiries
info@communitystack.org
Use this inbox for general platform questions, stakeholder enquiries, meeting coordination, website questions, and non-urgent business communication.
General route
Support and safety reports
support@communitystack.org
Use this inbox for registration help, LMS access issues, login problems, bug reports, safety reports, abuse reports, and content reports.
User support
Privacy and compliance coordination
jenifer@communitystack.org
Use this contact for NORSU Legal Counsel, Data Protection Officer coordination, privacy questions, data-related requests, and compliance review matters.
Legal / DPO route
AccountsLogin and approval helpSign-up, access, account review, or device login issues.
SafetyAbuse and content reportsHarassment, impersonation, threats, spam, scams, or unsafe content.
AppBug and access issuesBroken pages, app problems, Safari access, Android download issues, or LMS links.
GeneralGeneral enquiriesStakeholder questions, meeting coordination, public website concerns, or non-urgent platform enquiries.
Official inboxes
Use the correct inbox.
Use the routed inboxes below so general enquiries, user support, safety reports, registration problems, LMS access issues, and privacy or compliance matters reach the correct team.
General enquiries
info@communitystack.org
Stakeholder questions, meeting coordination, website questions, and non-urgent platform enquiries.
User support
support@communitystack.org
Login help, registration issues, LMS access, bug reports, safety reports, and content reports.
Privacy and compliance
jenifer@communitystack.org
NORSU Legal Counsel, DPO coordination, privacy questions, and data-related requests.
General enquiriesEmail info@communitystack.org for stakeholder questions, meeting coordination, website questions, or non-urgent platform enquiries.
Safety and abuse reportsReport harassment, impersonation, unsafe content, inappropriate posts, child safety concerns, spam, scams, or platform abuse.
Support and access helpEmail support@communitystack.org for sign-up help, login problems, LMS access issues, bug reports, broken links, or user support.
Independent platform noticeMyNORSU Social is independent unless expressly approved or adopted by the relevant official authority.
What to include
Send enough detail for a proper review.
Clear reports move faster. Include the relevant details, but avoid sending private information that is not needed for the issue.
For content reports
Include the username, post or message details, screenshots if available, and a short explanation of why it needs review.
For app issues
Include your phone type, browser or app version if known, the page or feature affected, and the steps that caused the issue.
Safety priority
Safety reports should be sent early.
Reports involving child safety, harassment, impersonation, threats, exploitation, abuse, or unsafe content should be emailed immediately.
- ✓Attach screenshots where possible.
- ✓Include usernames, dates, links, and a short explanation.
- ✓Do not continue replying to users who are threatening, harassing, or pressuring you.
Safety email
Send safety concerns to support@communitystack.org. MyNORSU Social may review, restrict, or remove content or accounts that violate platform rules, safety expectations, or applicable laws.
Emergency situations should be reported to appropriate local authorities or campus security channels first.
Need help?
Use the email address on this page.
For general enquiries, use info@communitystack.org. For user support, safety reports, account issues, LMS access issues, broken links, or app feedback, use support@communitystack.org.
Use this page for
Account access and registration approval questions
Safety, abuse, impersonation, or content reports
App feedback, bug reports, and broken-page reports